Return Policy
If for some reason you need to return an item, please know that all returns and exchanges are accepted on merchandise within 5 days of receipt. Items must be unworn, unwashed, have no smell of perfume or deodorant, and in new condition and original packaging (including if applicable, original tags attached and intact). Unfortunately, accessories cannot be returned. Please note that shipping and handling charges are non-returnable. Notification of any problem with your purchase must be received via email (care@lnogreek.com) within 5 days of delivery of the merchandise. LNO Greek does not take responsibility for items damaged while in transit to the consumer.
Any discount codes must be input prior to checkout in order to receive the dicount. Custom apparel and particular outerwear items are not eligible for any discounts. ‘
No returns or exchanges will be accepted after custom orders are placed.
Please note that you are responsible for the cost of shipping returned merchandise to LNO Greek. Additionally, LNO Greek is not responsible for any lost return shipments, so we strongly encourage insuring your package. LNO Greek will provide a shipping label to you if the error with your merchandise was caused by LNO Greek.
To return merchandise:
Send email to care@lnogreek.com with the following information:
Subject: RETURN
Order Number
Description of the problem
Once LNO Greek receives the return merchandise, it will be inspected to ensure it meets the criteria as described above for an exchange (no evidence of wear, no smells, original packaging, and tags). If the merchandise passes inspection, you will receive the option of a store credit at full merchandise cost or credit card refund less $10 or 10% (whichever is higher) fee within 5 business days.
Note: Any merchandise returned to LNO Greek without following the above procedures will be done at the sender’s own risk. LNO Greek will destroy the returned merchandise without providing an exchange or refund to the sender. LNO Greek reserves the right to deny any exchange or return that does not meet our requirements.
Order Cancellation Policy-All orders are automatically processed through our secure merchant processor and sent for shipment. During this process we incur irreversible fees through our merchant processor. If you wish to cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued. Shipped orders are not eligible cancellation.
