LNO Greek Order & Return Policy

We want you to be happy with your purchase. To ensure a smooth experience, please review our policies regarding order cancellations and returns below.

Order Cancellation Policy

All orders are automatically processed through our secure merchant processor and sent to our warehouse for shipment. During this process, we incur irreversible transaction fees.

• Cancellations Before Shipment: If you wish to cancel your order before it has been shipped, you will be assessed a 15% cancellation fee. The fee will be deducted from your refund. Please contact care@lnogreek.com immediately with the subject "CANCEL ORDER" and your order number.

• Cancellations After Shipment: Once an order has been shipped, it is no longer eligible for cancellation. It will be treated as a return and must follow the Store Credit Return Policy below.

Store Credit Return Policy

We do not issue refunds to the original form of payment. However, we are happy to accept eligible returns for store credit.

Return Eligibility

Store Credit Only: All approved returns will be issued in the form of store credit. The store credit will be less the shipping cost from the original order (if applicable) and a $5 processing fee. 

Timeframe: Returns must be initiated by emailing us within 7 days of receiving your item.

Condition: Items must be in original, new condition: unworn, unwashed, free of odors (including perfume and deodorant), and with all original tags attached.

Processing Fee: A $5 USD processing fee will be deducted from your final store credit.

Shipping Costs: Original shipping and handling charges are non-refundable.

Final Sale & Non-Returnable Items

The following items are considered final sale and are not eligible for return or store credit under any circumstances:

• Deeply Discounted Items: Any item purchased at a discount of 30% or more off the original price is considered final sale. This applies whether the discount comes from a direct sale price or a promotional code.

• Accessories

• Custom Orders

Required Steps for Processing Your Return

You, the customer, are fully responsible for managing and paying for your return shipment. For your return to be accepted and processed, you must complete the following steps in order.

Step 1: Request Return Authorization: 

• Email care@lnogreek.com with the subject line "RETURN". In your email, you must include:

• Your Order Number

• A description of the problem

We will reply with the correct return address. Do not ship your package until you have received this information.

Step 2: Ship Your Item Securely: You are responsible for the cost of shipping your return to us. We are not responsible for lost, stolen, or damaged return shipments. We strongly recommend using a shipping service with tracking and insuring your package.

Step 3: MANDATORY - Provide Tracking Information: This is the most critical step of the return process. Our items are returned to a large warehouse facility. Without a tracking number provided to us in advance, we cannot identify your package, and your return cannot be processed.

Action Required: As soon as you ship your return, you must email the tracking number to care@lnogreek.com.

Consequence: If we do not receive a tracking number from you before the package arrives, we cannot guarantee its retrieval. No store credit will be issued for returns that cannot be located due to a missing tracking number.

Final Policy Notes

Our Error: If the return is necessary because of an error made by LNO Greek, we will provide a prepaid shipping label. The requirement to provide tracking information still applies.

Unauthorized Returns: Any merchandise returned without prior authorization or to the wrong address will be destroyed, and no credit will be issued.

Right to Deny: LNO Greek reserves the right to deny any return that does not meet the requirements outlined in this policy.